Pengguna Tetamu
24 Ogos 2024
My stay at The Cliff Resort in Mahabaleshwar was a mixed experience. The resort itself is quite scenic, offering a relaxing environment that's perfect for a getaway. However, there are several areas that need their attention. They lack hospatility skills. During breakfast, I was asked politely by the staff to leave if I was done with the breakfast. That was humiliating, I was thinking of having another cup of tea. One of the first things I noticed was the slow service. It often took a significant amount of time to get requests fulfilled, which was a bit frustrating. Additionally, I found it inconvenient that the resort required advance payments for almost everything.Privacy was another concern. The suite we stayed in had a CCTV camera positioned outside the balcony, which was unsettling. The breakfast offered was average at best. While the food quality was decent, there wasn’t much variety or excitement to start the day with. Also they should have live counters for things like omlets. People prefer to order customise omlets. Also please ask people to enter swimming pool with proper pool manners like wearing proper swimming outfits. On a positive note, the birthday decor provided by the resort was fabulous, thoughtful and beautifully arranged, making the occasion memorable.The staff were polite and helpful, but it was clear they needed better training to handle guest needs more efficiently. Despite these shortcomings, the food overall was nice, Overall nice staff, and the serene atmosphere did contribute to a relaxing stay.
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